If the package has not been shipped, please contact Customer Service email@example.com right away, so we may correct the address.
If the package was shipped via UPS Ground or Expedited shipping and the package is in route, please contact Customer Service firstname.lastname@example.org. If there is ample time for the shipper to change the address, we will facilitate with the address change. If the shipper is not able to change the address and they deliver to the address that was provided at checkout, we will not be able to file a claim, send a replacement order or refund your account for the shipment that was not received.
If the package has been shipped via Standard shipping and the package is in route, we are unable to change the address.
If the shipper is unable to deliver the package due to an insufficient address that you entered at checkout and the package gets returned to sender, we will refund your account for the purchase when the package has been received at the warehouse or we will send a replacement order if the product is available.
If the shipper delivers the package to the incorrect address that you entered at checkout, we are unable to file a claim for a lost or misdelivered package and we will not be able to refund the purchase or send a replacement order.