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The Sak & Sakroots Help Center
What is your return policy?
I want to return several items purchased on different orders, can I return it together?
Do you ship to APO/FPO or PO Box?
What carrier do you use?
What is The Sak shipping timeframe?
How do I know if my order shipped out?
Do you ship internationally?
Orders & Payment
Do you offer gift cards?
Why was my order cancelled?
Can I cancel or change my order?
How do I care for my handbag?
I received a damaged item, how should I proceed?
Do you accept exchanges?
What are the handbag measurements?
How long does it take to receive my 15% off welcome code?
Can promotions be applied to previous purchases?
Can promotions be combined with other offers or sale items?